There wasn’t really an interview process. It was more of just a job briefing. I didn’t even know I had the job until i reached out. During this process though there was some miscommunication. We were supposed to have the “interview” at 12pm one day but were sat on the phone for over an hour when someone joined and said “no one has joined (from the team)?” we all replied no and they said we had to reschedule.
1
Other Customer Service Representative Interview Reviews for Qualfon
interview process took roughly like 1week or 2 to hear back i received a offer letter within that time after video interview from recruitment team and training was scheduled 2 weeks out
I applied in-person. I interviewed at Qualfon (Ciudad de Mexico) in Jun 2026
Interview
Hicieron un open house Para el Puesto de Customer Service sin mencionar jamás que incluía algo de programación, se me dijo q es una campaña de Customer Service para instakart y que el trabajo era dar la atención al cliente, checa pedidos, saldos, escalaciones, lo normal.
Pasé casi 4 horas haciendo evaluaciones de escritura e inglés en computadora antes siquiera de hablar con un entrevistador, si no las pasas no hablas con nadie y solo te dan las gracias.
Pasé mis evaluaciones, me programaron una entrevista por zoom a los 2 días, me mandaron un correo de que la pasé y muchas felicidades y mandé mis papeles.
Después de todo eso me mandaron un correo con una evaluación en lenguaje de código del que nadie me habló ni se informó que era parte del trabajo, no estaba en mis habilidades por lo que no lo pasé, y me mandaron correo dando las gracias. Te hacen perder el tiempo pasando por un proceso de varios días para al final batearte con una evaluación de un sistema que no tiene que ver con Customer Service.
Interview questions [1]
Question 1
Como manejas el estrés, cómo lidiar con alguien molesto, que me gusta hacer
Quick and easy. Very straight forward process and quick hire. If you're looking for a remote job that hires quickly, check out Qualfon. If you miss your video interview, they will call you to do it over the phone, and that alleviates a lot of pressure.
Customer Service Representative applicants have rated the interview process at Qualfon with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 57 user submitted interviews for this role. To compare, the hiring process at Qualfon overall takes an average of 6 days.
Common stages of the interview process at Qualfon as a Customer Service Representative according to 57 Glassdoor interviews include:
Drug test: 13%
Skills test: 13%
Personality test: 12%
Group panel interview: 11%
Presentation: 11%
Background check: 11%
IQ intelligence test: 11%
One on one interview: 10%
Phone interview: 8%
Other: 3%
Here are the most commonly searched roles for interview reports -