Group interview with temp agency. This included a brief test using a map to see if you knew a few major motorways and cities. Second interview with RAC manager included short role play on phone. He got someone to pretend to be a disgruntled customer who had been waiting a long time.

Easy interview not that hard, straightforward questions on customer service, dealing with complaints, experience, going above and beyond for customers , working under pressure , not sure why they never offered me job