I applied online. The process took 2 weeks. I interviewed at RBC
Interview
3 Step interview which consisted of:
Online test: Multiple choice, testing technical skills and how you would respond in certain scenarios. This was pretty straight forward and based on common sense. (pick the one that sounds the most polite...)
Phone interview: The interviewer was very pleasant to speak to. She then asked me to explain a little about my background first, tell me about yourself. Then mainly discussed formalities, like if I was okay to work within the the hours of operation (call center environment) and salary.
Face to face interview: someone greeted me at the door, this was a 1 on 1 interview although I've heard from other interviewees they has 2 on 1 interview before. Similar to the phone interview where they asked tell me about yourself and mainly behavioral questions
Interview questions [1]
Question 1
Provide an example of how you resolved an escalation // why do you want to work for rbc // what makes you stand out from other candidates // how do you handle conflict
I applied online. The process took 3 weeks. I interviewed at RBC (Mississauga, ON) in Jan 2018
Interview
The interview was in 3 stages. The first stage was submitting your resume. After your resume has been submitted and has passed their evaluation, you will be contacted by a recruiter through email, congratulating you and asking you to proceed to the next stage which is the online assessment. If you complete the assessment successfully, you would be contacted again by a recruiter proceeding you to the second stage which is a phone interview. If the phone interview goes successfully, you would be proceeded to the 3rd stage which is a face-to-face group interview with other successful applicants. We were 9 successful applicants. If you are successful then you be given a probationary offer on conditions that you pass the back checks. If you are cleared, you will be emailed by your recruiter confirming you to start on the due day.
Interview questions [2]
Question 1
The phone interview questions were behavioural based. She asked me to tell her about a time when I went out of my way to satisfy a customer, describe a time you had to meet a customer half way, how I handled an irate customer.
One thing we were all asked to do at the group interview was sell. We were all given products to sell to the hiring manger. The whole idea of doing that was to see how well we were able to probe and ask relevant questions.
Collections Agent applicants have rated the interview process at RBC with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
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