I applied online. The process took 2 weeks. I interviewed at RBC (Markham, ON) in Aug 2016
Interview
online assessment first, then got a phone interview fron HR. all behaviourial questions and easy to pass. then move me to branch manager and CSR manger. branch manger ask questions about sales skill and CSR manager asked customer service questions. prepare well before go.
It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard. It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard. It wasnt too bad. pretty entry level. salary not really negotiable. If you come in prepared with expectations around the roll based off of the job description, its pretty standard.
I applied online. I interviewed at RBC (Winnipeg, MB)
Interview
Good interview! Interesting , they text me and done a good job interview! Scheduled! Ils m’ont envoyé un mail pour me donner un RDV et puis faire un entretien de 30mn
normal behavioural question, but hr is so rude before they get all your information, other department is okay, normal behavioural question, normal behavioural question, normal behavioural question, pay is not good
Customer Service Representative applicants have rated the interview process at RBC with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 26 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at RBC overall takes an average of 24 days.
Common stages of the interview process at RBC as a Customer Service Representative according to 34 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 24%
Background check: 14%
Personality test: 12%
Group panel interview: 8%
Presentation: 5%
IQ intelligence test: 4%
Skills test: 4%
Other: 1%
Drug test: 1%
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