I applied online. The process took 2 weeks. I interviewed at RBC (Winnipeg, MB) in Feb 2015
Interview
The interview process begins with an over the phone preliminary interview. Afterwards you are asked to complete an online assessment followed but the in person interview. The interview itself lasts about 30 minutes where they ask you basic interview questions that can relate to the job. They will also do a role-playing simulation of a call you could expect to receive on the job.
Interview questions [1]
Question 1
How would you handle a customer who is unsatisfied with our services?
I applied through an employee referral. I interviewed at RBC (Edmonton, AB)
Interview
Pretty good interview experience. Very nice managers. Referred to the job by an RBC employee, sent my resume and cover letter to the employee's work email, then was referred to the branch manager. About a week later, I received a call from the branch manager for the interview, so I was meeting with the two managers directly.
Asked classic senario questions as below:
I interviewed with the HR and after this round there would a final round of in-person interview, which is with the branch manager. First round of interview is virtual, which takes about 20 minutes.
The interview process typically involves application screening, an initial phone interview, followed by rigorous technical or behavioral rounds. It concludes with background checks and a final job negotiation or offer.