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      Raken

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      Customer Success Manager Interview

      Mar 3, 2020
      Anonymous employee
      Carlsbad, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Raken (Carlsbad, CA) in Jan 2020

      Interview

      The position that I interviewed for was for a Customer Success Manager role. The overall process was a great experience and a very thorough one. I had applied online and didn't hear anything back for a few weeks, but was proactive in my follow up. Once I finally heard back I had two phone screenings that were about 30 minutes each before the holidays and then was brought in for a formal in-person interview in person early in the new year. For my in-person, I met with three individuals who were all on the managerial level and this session was about two hours in length. Great discussions took place about current role and characteristics that carried over well to the new role I was applying for at Raken. I learned a lot about the company during this interview too. The last step of the interview process, I was tasked with giving some of the team members a presentation (Executive Business Review) on a topic I was familiar with and found the experience to be a challenge yet a lot of fun too. The presentation was apprx. 10-15 minutes and I presented to 4-5 people on the team and then was asked some questions afterwards. It was a great experience and I would highly recommend anyone considering a new job with Raken to give it your best because this company rocks!

      Interview questions [1]

      Question 1

      Give me an example of a time when you discovered an inefficiency in your current workplace and what you did to make the process better?
      Answer question

      Raken interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Raken with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 53.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Raken overall takes an average of 25 days.
      • Common stages of the interview process at Raken as a Customer Success Manager according to 1 Glassdoor interviews include:

        Background check:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(11) ;
        2. Sales(7) ;
        3. Customer Success Manager(4) ;
        4. Customer Success(3) ;
        5. Software Engineer(3) ;
        6. Construction Support Manager(2) ;
        7. Sales Development Representative (SDR)(2) .


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