Ralph Lauren.com Customer Service Representative applicants have rated the interview process at Ralph Lauren with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Ralph Lauren.com Customer Service Representative roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Ralph Lauren overall takes an average of 24 days.
Common stages of the interview process at Ralph Lauren as a Ralph Lauren.com Customer Service Representative according to 2 Glassdoor interviews include:
Skills test: 17%
Personality test: 17%
Phone interview: 17%
Group panel interview: 17%
Background check: 17%
Drug test: 17%
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I applied online. The process took 2 weeks. I interviewed at Ralph Lauren (High Point, NC) in Jul 2009
Interview
Initially submitted resume/application on RalphLauren.com. Received a call -- short pre-interview -- and was invited in to complete some basic assessments which included a math skills test, language and grammar skills test and short form written essay and also a vision test as no agents could be color blind/deficient. After the initial assessment, was given appointment to come back in a do a computer skills assessment that took about 45 minutes-an hour. Once that was passed, was invited back in for a single group interview with about 10-11 other applicants. This format was interesting as the managers (there were three sitting in on my interview) bounced around from person to person asking questions. Each person was maybe asked 3-4 questions. There was also a tour of the call center floor and training rooms during the interview.
Interview questions [1]
Question 1
The questions were pretty standard; I don't recall being stumped or surprised by any of the questions.
I applied online. The process took 4 days. I interviewed at Ralph Lauren (High Point, NC)
Interview
The interview process I originally went through was bogus. The HR personnel had no personality and the team managers from the contact center floor conducted the "group" interview. The first time I interviewed I thought I had aced all of my questions, especially compared to the group that I was interviewed in had terrible customer service responses. I did not make it any further and upon calling HR to see what I could have improved on for future reference, I was told, "You can apply again in 6 months." End of story. The second time I went in, I thought I did worse, but had different managers and different HR people completing the interview process. I made it through, thinking this would be a great company to work for. Not so much!
Interview questions [1]
Question 1
Have you ever questioned a decision that was made by your previous boss?