They ask you to do an in depth assessment responding to customer emails/scenario based utilizing their resources (faqs/help center). They also requested three self recorded video interview questions, pretty standard questions. Not sure what they are looking for, after a week I got an email stating it wasn’t the right fit. I worked hard on assessment, completed it within the time allotted, linked the articles, wrote out my thought processes. I even went through their website, demos, etc. to help prep for this interview process before hand. I have years of customer support experience and have worked in Fintech for years in my last few roles at the same company. To close this out I’ll reiterate the three self recorded video questions were pretty common interview screening questions. Great opportunity but not sure what more could’ve been done to change the outcome. Best of luck to anyone who interviews, hope this helps someone land the role.