I was initially interviewed by a recruiter over the telephone and then invited in for an in-person interview. I met with 7 people from Director level to Team Lead/Performance Manager. I buddy-jacked with an agent for 1 hour listening to the types of calls that I would be taking. I was able to ask questions and learn more about the comission structure and how everything really worked. It was a 5-6 hour process so you need to make sure you take a day off of work so you are not rushed thru the interview. I was not employed at the time, so I had plenty of time and did not feel the need to rush thru the process. The next day I was offered the job and I started training the following Monday and hit the phones 1 week later. Training was so awesome, I dethroned the top performer my first month on the phone...I would like to think I was just that good, but it really was the training and scripting.