I applied online. I interviewed at Reformation (Texas City, TX)
Interview
It was a group interview with about 6 other people remote over video. The interview questions were easy, but the interview took a very long time about 1 hour and 45 mins. It took long because there were so many other people interviewing and you had to wait your turn. We also had to do a writing section, and this weird reasoning IQ test. The manager was nice, as well as the other people in the group interview, but it was definitely overkill. Especially since this is a basic entry level job.
Interview questions [1]
Question 1
Tell us about a time when you recieved difficult feedback from a supervisor.
I applied online. I interviewed at Reformation in Jan 2023
Interview
There was a group interview that asked basic questions and afterward, they gave you two tests. One was incredibly silly--a timed test that asked random questions to see how fast you think on your feet. The last was a written assessment answering how you'd handle a few customer service scenarios.
Interview questions [1]
Question 1
Tell us how you handled a difficult customer. Tell us a time you dealt with a difficult boss and how you handled the situation.
I applied online. I interviewed at Reformation in May 2021
Interview
It was a group interview with three girls total over a zoom call. We would take turns answering the question first, so you got to think when the other girls answered. The interviewer was relaxing and nice and lasted about 25 minutes.
Interview questions [1]
Question 1
What was a challenge you experienced during your last job and how did you overcome it?
Customer Love Associate applicants have rated the interview process at Reformation with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 17% positive. To compare, the company-average is 45.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Love Associate roles take an average of 29 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Reformation overall takes an average of 28 days.
Common stages of the interview process at Reformation as a Customer Love Associate according to 6 Glassdoor interviews include:
Group panel interview: 38%
IQ intelligence test: 25%
Skills test: 19%
Personality test: 6%
One on one interview: 6%
Background check: 6%
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