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      Reserv (IL)

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      Claims Customer Experience Specialist Interview

      Aug 14, 2025
      Anonymous employee
      Accepted offer
      Positive experience

      Other Claims Customer Experience Specialist Interview Reviews for Reserv (IL)

      Claims Customer Experience Specialist Interview

      Jul 26, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Reserv (IL) in Jul 2025

      Interview

      The interview process at Reserv was such a positive and engaging experience from start to finish. I had a total of three interviews, and each one left me even more excited about the opportunity. My first interview with the recruiter was informative and engaging she explained the role clearly, asked thoughtful questions about my background, and walked me through the next steps. The second interview focused on scenario-based and behavioral questions, which gave me the chance to share real examples of my work and problem-solving style. The third interview was more about culture and fit, and it truly felt like a natural conversation with people who were passionate about their work and welcoming to new ideas. The overall environment felt warm, collaborative, and inspiring and within about two weeks, I received an offer from the recruiter. She also walked me through the onboarding process, my schedule, and additional details to help me prepare for my new role.

      Interview questions [1]

      Question 1

      Can you tell me about a time you handled a particularly complex claim or challenging customer, and walk me through how you managed the situation?
      Answer question
      1

      Application

      I applied online. I interviewed at Reserv (IL) in Jul 2025

      Interview

      I recently went through the interview process with Reserv and wanted to share my experience to help others who might be applying. I applied online through LinkedIn and, surprisingly, received an email just a few hours later inviting me to schedule an interview and provide my availability. Shortly after, I received a confirmation for the initial interview, which was a phone screening with the recruiter. The call was relaxed and easygoing. The recruiter provided an overview of the company and the role, then asked about my background and salary expectations. After the call, she sent me a Google Forms questionnaire with around 5-6 scenario-based questions to complete. The following day, I received an invitation for the second interview. Although I was told it would be technical, it turned out to be mostly behavioral. I wasn’t fully prepared for that type of questioning, but I think I did pretty well. This interview was conducted over Google Meet. After completing the second interview, they mentioned that if I moved forward, there would be a third and final interview with the hiring manager, which was more of a meet-and-greet. I was thrilled to receive the invitation for this final round. I had the interview yesterday, and it went even better than I expected. It felt more like a casual conversation than a formal interview. The hiring manager was really friendly and shared more about the company and the role. She then asked questions related to the information she had just provided. For example, since Reserv is a startup with lots of changes on short notice, she asked how I handle constantly changing policies and processes. Overall, I’m really hoping I got the position because Reserv seems like an amazing company to work with. Throughout this whole process, anytime I had a question, I would reach out to the recruiter or HR person, and they responded every time. I think that’s amazing! Fingers crossed I get the job. I haven’t been this excited about working with a company in a long time.

      Interview questions [4]

      Question 1

      Tell me more about you and your background,
      Answer question

      Question 2

      Can you share an example of process improvement you identified?
      Answer question

      Question 3

      Can you describe a time when you successfully de-escalated a challenging customer situation?
      Answer question

      Question 4

      Reserv is a startup with lots of changes on short notice, how I handle constantly changing policies and processes?
      Answer question
      2