The process took 6 days. I interviewed at Reynolds and Reynolds (Celina, OH) in Sep 2011
Interview
I was contacted by a recruiter in the Dayton, OH office for a position in Celina, OH. She sent me the Personality Test via email. Upon completion, I was invited to the Celina facility to complete an IQ test. (5 days after the online test) The test was 70 minutes long and not fun to complete. The HR Manager advised me to -do my best because I will not know all of the answers-. He also let me know that wrong answers will be counted against me but unanswered questions will not. Upon completion of the Test, I was asked into the HR Manager's office where he casually leaned back in his big office chair and proceeded to ask me why I had the job title I did at my last job. I answered the question. He leaned forward and said he was not in charge of the hiring, the Dayton office was, and told me I would be contacted either for an interview or they would say "No Thanks'. Five days later, I received an email saying they would not be proceeded with the interview process. I must have really failed that IQ test is all I can think of!
Interview questions [1]
Question 1
I was asked why I had a specific job title at my previous job.
I interviewed at Reynolds and Reynolds (Tallahassee, FL)
Interview
The interview process took a 2-3 weeks but the steps were quite simple. They called me after I applied to ask about me and my interests. After they submitted to recruiter team, they got back to me saying they want a Teams Recruiter interview. This was to get to know me more and review my resume. Then I had to take a written assessment of about 6 questions. The next step was an in person departmental interview which really didn't feel like an interview at all, but a conversational meeting to get to know the leadership team and ask them questions about the role. Last was the background check and drug-test which took the longest time so be patient. Overall, easy interview process, even with multiple steps and the salary and benefits are not bad either.
Immediately got an interview offer. I then did some research on the company and saw how horribly structured the rest of the interview process was, then decided not to move forward.
I interviewed at Reynolds and Reynolds (Andover, MA)
Interview
I had to take an 30 minute aptitude and arithmetic test beforehand. Then I had someone reach out to me and I had a short phone call interview. They discussed my current job and if the commute would work for me.
Customer Service Representative applicants have rated the interview process at Reynolds and Reynolds with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 26% positive. To compare, the company-average is 26.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 69 user submitted interviews for this role. To compare, the hiring process at Reynolds and Reynolds overall takes an average of 19 days.
Common stages of the interview process at Reynolds and Reynolds as a Customer Service Representative according to 69 Glassdoor interviews include:
Personality test: 18%
Phone interview: 16%
IQ intelligence test: 15%
Skills test: 14%
Background check: 8%
Drug test: 8%
One on one interview: 8%
Presentation: 7%
Group panel interview: 3%
Other: 2%
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