I spoke with a national recruiter from Cleveland twice. These were more like conversations and less like an interview. He was very friendly. Then, I was scheduled to go into the Qube in downtown Detroit. They want you to get there "early," but really they want you there at that time. I would probably even leave 30 extra minutes just for things like the parking garage being filled to the top or the traffic/ confusing navigation in the city. Anyway, I spoke with a director and an RVP once I arrived. As I walked through the office, it looks very colorful, but it really is just to distract you from the fact that it is a dreary call center. If you can thrive in a call center environment, then QL can give you a great opportunity. In my eyes though, a call center environment might as well be accompanied by a big red man with horns, a sharp tail and a fiery trident. They are very upfront about wanting their reps to work 60 hours a week and that it does NOT let up even after getting promoted. I will give them points for being upfront, as it is not to my or their benefit to hire someone who would not be happy doing that. The RVP was semi-friendly, but also seemed lacking in the sense of humor department, which was ironic as his office was full of quirky objects. He seems like the type of guy that is probably good at what he does, but is only tolerable for a small amount of time. It is OK that I did not like him, because he gave me the distinct impression that he was not impressed with me as well. The director was quiet, but seemed very nice. The RVP conducted the interview. It was very short, and he skipped the mock call that people have mentioned on here, so that may have been a bad sign. He asked me to tell him about myself, what am I passionate about, tell him about a time that you had to persevere, and finally, why should we hire you? I don't believe that I had a great impression of the work environment, management, or the job as a whole. In fact, I could easily imagine myself dreading every single step that brought me closer to a job inside of the 9th floor of the Qube until I reluctantly sat myself in front of two computer monitors, clipped my headset to a sore ear and had hundreds of repetitive telephone calls until I was begging for the small amount of fleeting relief that I would feel at the end of the night when I see that I can go home, but know that I will be back in the morning to repeat the nightmare. Even with all the negative, if you are OK in a call center environment, as some people are, you can make a lot of money, they do liven things up with the color and dry erase walls (if you can stay positive, the color would probably be a positive), provide their workers with a cafeteria and some free snacks I believe, there are a lot of people, so I am sure friend finding would be easy and you get to be down town!