Initial was a phone interview where they asked why I applied to Ross, took about five minutes. Second interview was held by manager. It was a group interview, which was very casual and relaxed. Each person had the chance to respond to the questions. After around 25 minutes the manager was hired us on the spot.
Interview questions [1]
Question 1
How would you describe yourself?
Are you accustomed to multitasking?
What brought you to apply to Ross?
Interview process was with one of the store managers. Some job situational questions and some questions regarding personality. Interview did not take very long, it was quick and straight to the point. I was able to share stories and provide examples to the questions asked.
Interview questions [1]
Question 1
Tell me about a difficult customer situation and how you resolved it?
Really easy and straight forward, the interviewer was polite and made me feel really comfortable. They offered flexibility in scheduling I think to compensate for staffing shortages, and promised a good team environment with the resources they do have.
Interview questions [1]
Question 1
Describe certain situations where you had a difficult customer
Easy and quick. Questions were easily simple to answer and didn't take longer than 15-20 minutes. Very adamant about availability to work and how soon, considering they are open during most holidays and are open late on weekends.
Interview questions [1]
Question 1
Are you available for work during weekends and/or holidays?
Customer Service Associate applicants have rated the interview process at Ross Stores with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 65.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 9 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Ross Stores overall takes an average of 18 days.
Common stages of the interview process at Ross Stores as a Customer Service Associate according to 14 Glassdoor interviews include:
One on one interview: 26%
Background check: 18%
Personality test: 13%
Drug test: 11%
Skills test: 11%
Phone interview: 8%
Presentation: 5%
Group panel interview: 5%
IQ intelligence test: 3%
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