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      SAFE Credit Union

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      Member Service Representative II Interview

      Jul 18, 2014
      Anonymous Interview Candidate
      North Highlands, CA

      Other Member Service Representative II Interview Reviews for SAFE Credit Union

      Member Service Representative II Interview

      Mar 16, 2016
      Anonymous Interview Candidate
      Folsom, CA
      No offer

      SAFE Credit Union interviews FAQs

      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at SAFE Credit Union (North Highlands, CA)

      Interview

      I received an email about a month after applying with what was essentially a math quiz with questions how much change clients would get back. About 2 weeks after the testing I was called for an interview. The interview was consisted of your standard interview questions.

      Interview questions [1]

      Question 1

      The hardest question or statement is always "sell me this" and they hand you a pen or something ridiculous like that.
      Answer question
      1
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at SAFE Credit Union (Folsom, CA) in Mar 2016

      Interview

      The building was slightly confusing to find. Definitely come early. I got there and checked in with Stace. I waited an addition 10 minutes for Sue to get me from the lobby. We started the interview by going over the jobs I applied for and the job descriptions. She asked me a few details about my employment history. After that we went into the typical interview questions(see below). I asked her about 3 questions finsing the interview. She let me know they would start the background check and if they chose to move forward with me I would have a 2nd a final interview another manager. The background check clears in 5-10 days. She called me on Monday and interviewed Tuesday.

      Interview questions [1]

      Question 1

      What is your strongest weakness? Tell me a situation where you made a mistake with a customer and had to fix it? Name a time you had an argument with another employee and how you resolved the problem?
      Answer question

      Member Service Representative II Interview

      May 8, 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SAFE Credit Union

      Interview

      So I applied to this open position online when I saw an opening and then I was sent assessments by email to fill out about a week later. The questionnaires consisted of questions about customer service and questions about money, checks, and deposit slips. About 4 days later I was contacted for an interview. This interview was mainly about my work history. She asked me questions such as "Why do you want to leave your job?" and "If I called your boss what is one strength and weakness he would say about you?" The interview went great and I was contacted AN HOUR later for a second interview which was scheduled about a week later. This one was harder. It was about 45 minutes long and I was asked a majority of situational/behavioral questions such as "If a couple employees were bringing down the morale what would you do to inspire or motivate everyone?" After this interview I was contacted an hour later again which was exciting and I was offered the job. This company definitely likes to get the ball rolling and doesn't waste anytime contacting you if they really like you!

      Interview questions [1]

      Question 1

      Tell me about a time that you made a bad judgement call.
      Answer question
      • Member Service Representative II applicants have rated the interview process at SAFE Credit Union with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Member Service Representative II roles take an average of 10 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at SAFE Credit Union overall takes an average of 11 days.
      • Common stages of the interview process at SAFE Credit Union as a Member Service Representative II according to 3 Glassdoor interviews include:

        Background check:  43%

        Skills test:  29%

        One on one interview:  29%

      • Here are the most commonly searched roles for interview reports -

        1. Call Center Representative(8) ;
        2. Relationship Officer(6) ;
        3. Member Service Representative(5) ;
        4. Contact Center Representative(3) ;
        5. MSR II(3) ;
        6. Member Service Representative II(3) ;
        7. Account Service Representative(2) ;
        8. Analyst(2) ;
        9. Bank Teller(2) ;
        10. IT Analyst(2) ;
        11. Product Analyst(2) ;
        12. Relationship Manager(2) ;
        13. Senior Msr(2) ;
        14. Team Leader(2) ;
        15. Teller(2) .

      Jobs at SAFE Credit Union

      1 jobs in United States
      Contact Center Representative
      Folsom, CA
      ·
      $21 - $24 /hr
      (Employer provided)
      View job
      View all Member Service Representative II Jobs