I applied online. I interviewed at SSE (Dublin, Dublin) in Oct 2015
Interview
Interview testing mathematical,logical skills, and a mock phone call. questions and answers asking typical questions regarding yourself, why you want this job, what qualities you have for this role. Your past experience and difficult situations you dealt with customers.The interviewers were friendly and nice. Overall good experience and a good company. work has shift patterns which every call centre has.
Interview questions [1]
Question 1
tell about yourself. why you want this job.Your positives and negetives
I applied online. I interviewed at SSE in Apr 2024
Interview
Online video interview, Q And A
Very interactive and relax. The interviewers were professional and I was able to ask my questions, which they responded professionally as interview is a two way , as cultural fit is important for me too.
The interview process was via Microsoft Teams, two interviewers and they made sure I was relaxed and felt comfortable before proceeding with the real interview questions. The interview lasted 30 minutes.
Interview questions [1]
Question 1
What would you consider as great customer service ?
I applied online. The process took 2 days. I interviewed at SSE (Cumbernauld, Scotland) in Jan 2019
Interview
Group tasks, a tour and then a one on one interview which includes a mock phone call task where the interviewer pretends to be a customer making a call.
Interview questions [2]
Question 1
Mostly standard interview questions based around customer service. The mock phone call part was what I found unexpected and difficult.
Customer Service Advisor applicants have rated the interview process at SSE with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SSE overall takes an average of 43 days.
Common stages of the interview process at SSE as a Customer Service Advisor according to 2 Glassdoor interviews include:
Group panel interview: 25%
Presentation: 13%
Background check: 13%
Personality test: 13%
Phone interview: 13%
Skills test: 13%
One on one interview: 13%
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