I applied online. The process took 2 weeks. I interviewed at SSE (Dublin, Dublin) in Apr 2018
Interview
I applied online. The process took 3 weeks. I interviewed at SSE Dublin.
4 stage application. Apply online via their website.
First stage is a group interview, want to see how you interact as a team, and communication skills. Second stage is a reading and writing assessment(basic questions, makes sure you can understand English, and simple math). Third is a Face to Face Interview. Fourth stage is then with a role play phone call to end (you are given a script to follow), Also they ask what you would do in certain situations, and to give examples.I got an e-mail after two or three days acknowledging that I was unsuccessful, but at-least I now know what to expect from interviews being conducted this way.
Interview questions [1]
Question 1
How would you deal with customers complaining on the phone?
I applied online. I interviewed at SSE in Apr 2024
Interview
Online video interview, Q And A
Very interactive and relax. The interviewers were professional and I was able to ask my questions, which they responded professionally as interview is a two way , as cultural fit is important for me too.
The interview process was via Microsoft Teams, two interviewers and they made sure I was relaxed and felt comfortable before proceeding with the real interview questions. The interview lasted 30 minutes.
Interview questions [1]
Question 1
What would you consider as great customer service ?
I applied online. The process took 2 days. I interviewed at SSE (Cumbernauld, Scotland) in Jan 2019
Interview
Group tasks, a tour and then a one on one interview which includes a mock phone call task where the interviewer pretends to be a customer making a call.
Interview questions [2]
Question 1
Mostly standard interview questions based around customer service. The mock phone call part was what I found unexpected and difficult.
Customer Service Advisor applicants have rated the interview process at SSE with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SSE overall takes an average of 43 days.
Common stages of the interview process at SSE as a Customer Service Advisor according to 2 Glassdoor interviews include:
Group panel interview: 25%
Personality test: 13%
One on one interview: 13%
Presentation: 13%
Background check: 13%
Skills test: 13%
Phone interview: 13%
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