I applied online. The process took 2 weeks. I interviewed at SSE (Cumbernauld, Scotland) in Mar 2016
Interview
I applied online and received an email shortly after inviting me to an assessment/interview. The email detailed what to prepare for the interview and supplied practice maths assessment papers.
I arrived for the interview and after being signed in etc we (around 20 of us) were taken to a room where we were told about the company/job. We then completed a reading (answering questions about a bill provided eg 'what's the account number?'), listening (answer questions about a short paragraph which was read to us) and maths assessment (calculator- basic percentages, multiplication etc). After this, we were each taken to be interviewed (competency based) by two managers who made me feel very relaxed. At the end of the interview I was shown out and received a phone call two days later offering me the job (hours/start date etc were discussed).
Interview questions [4]
Question 1
Tell me about a time when you exceeded expectations for a customer.
I applied online. I interviewed at SSE in Apr 2024
Interview
Online video interview, Q And A
Very interactive and relax. The interviewers were professional and I was able to ask my questions, which they responded professionally as interview is a two way , as cultural fit is important for me too.
The interview process was via Microsoft Teams, two interviewers and they made sure I was relaxed and felt comfortable before proceeding with the real interview questions. The interview lasted 30 minutes.
Interview questions [1]
Question 1
What would you consider as great customer service ?
I applied online. The process took 2 days. I interviewed at SSE (Cumbernauld, Scotland) in Jan 2019
Interview
Group tasks, a tour and then a one on one interview which includes a mock phone call task where the interviewer pretends to be a customer making a call.
Interview questions [2]
Question 1
Mostly standard interview questions based around customer service. The mock phone call part was what I found unexpected and difficult.
Customer Service Advisor applicants have rated the interview process at SSE with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SSE overall takes an average of 43 days.
Common stages of the interview process at SSE as a Customer Service Advisor according to 2 Glassdoor interviews include:
Group panel interview: 25%
Skills test: 13%
Phone interview: 13%
Personality test: 13%
Presentation: 13%
Background check: 13%
One on one interview: 13%
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