easy, quick, simple. Most of the interview questions are basic, customer service-focused. The interview is well thought out and allows you to easily showcase your skills whilst also providing enough information to allow you to make a judgment on the role and whether it is a good fit for you.
Interview questions [1]
Question 1
Are you confident when being approached by a stranger/customer
Informal interviews focused on candidate personality and competence, experience was not an issue as they train you.
Very professional and on time
Lasted 20-30 minutes, availability and holidays discussed putting me at ease and expected hours were explained to promote a fair working environment
Interview questions [1]
Question 1
Examples of when I was put under pressure, how did I react, feel and deal with it.
How do I handle complaints and criticism?
What is great customer service
Important values to working in a hospitality environment
Straight forward interview process, not many questions asked if I remember correctly it was just the regular things about customer service, communication skills and scenario question, transferable skills etc etc
I applied online. I interviewed at SSP Group in Jan 2026
Interview
Applied online and then received an invitation to an in-person interview via email with a suggested day and time. On the day, they just ask you questions and tell you about the company.
Interview questions [2]
Question 1
When are your availabilities?
Tell me about yourself.
