Customer Success Manager applicants have rated the interview process at Samsara with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 36% positive. To compare, the company-average is 50.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Samsara overall takes an average of 24 days.
Common stages of the interview process at Samsara as a Customer Success Manager according to 25 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 26%
Group panel interview: 15%
Presentation: 14%
Skills test: 7%
Background check: 5%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Samsara (Atlanta, GA)
Interview
The process was frustrating as the recruiter left out a significant amount of information about the interview process, expectations, and accommodations.
This is how the process went for me...
1) Quick 15 minute phone screening.
2) 30 minute conversation with the hiring manager.
3) CSM assessment which took me about 90 minutes.
4) Onsite interview in Atlanta. 2-hours with four people.
5*) Another assessment -
6*) Interview with director
*I accepted an offer from another company after stage-4; therefore 5 & 6 are based on what my recruiter informed me.
I want to point out that in the initial phone conversation, my recruiter confirmed that travel and living expenses (hotel, travel, per diem, mileage etc.) would be reimbursed. After traveling from two states away for a job interview, I was then told they would not be reimbursing me.
In addition, I was told by my recruiter that I'd be meeting the team when I visited the Atlanta office. Upon arrival, all the team members were not actually there. Instead, I found an empty conference room with a webcam set up.
In short, I traveled 350 miles for an in-person interview thinking that my expenses would be taken care of to find nobody from the team there to greet me.
The company needs to start acting like a large tech company if they want to be treated like large tech company.
(I did get the reimbursement after escalating the matter to senior leadership)
Interview questions [2]
Question 1
Tell us about a time that you had to deliver bad news to a client?
Multiple rounds
It would be weeks in between each one to so took forever, the pay was too low for requiring 6 rounds and a project
company seems to have this attitude that since they are a great place to work candidates should be willing to do multiple rounds of interviews for weeks at a time with no feedback
Interview questions [1]
Question 1
why customer success? how have you handled a difficult customer?
I applied through an employee referral. I interviewed at Samsara in Feb 2026
Interview
The director reached out to me directly on LinkedIn and urged me to apply. The interview process was clear. This consisted of a series of two individual interviews and then a mock presentation. All went well, or so I think, I never received any feedback. My negative experience comes from the fact that I never heard from a team member, even with a rejection notice, despite multiple follow-ups.
I applied online. The process took 3 weeks. I interviewed at Samsara (Toronto, ON) in May 2025
Interview
Samsara is very efficient and doesn’t waste anyones time on scheduling and following up with interviews. Their team is clearly considerate and even has auto emails asking for feedback on their interview process. Had 5 rounds for their midmarket (scaled) CSM role. Rounds are: phone screening, hiring manager call, call with multiple hiring managers, take home test and review of said test, and final round is with executive leadership.
Interview questions [1]
Question 1
What would your previous managers rate you out of 10 and why?