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      Samsara

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      Customer Support Specialist Interview

      Jun 7, 2024
      Anonymous employee
      Mexico, ME
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Samsara (Mexico, ME) in Mar 2024

      Interview

      Everything was very clear, they provided you with the correct information about your benefits and you have a lot, it is so hard to find a company like this. All the process is amazing!

      Interview questions [1]

      Question 1

      They used the STAR method, some scenarios from your experience.
      Answer question

      Other Customer Support Specialist Interview Reviews for Samsara

      Customer Support Specialist Interview

      Oct 9, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Samsara

      Interview

      Rating: 2/5 stars Pros: • Straightforward screening and somewhat friendly interviewers, extremely fast process Cons: After the screening and first-round interview, I was told they weren’t moving forward due to a “large pool of highly qualified candidates.” I suspect I was overqualified, but their lack of transparency felt like a waste of time. The role demands near-total scheduling flexibility, including nights and weekends, for a low-end salary that doesn’t match the expectations. The interviewers, who were Hispanic with heavy accents, were professional, but there may be “nuances” affecting hiring decisions. They also seemed very disqualified to be interviewers to say the least. I accepted an offer elsewhere well beyond what Samara offered, and others can too. Advice to Management: Be transparent about why candidates are passed over and align compensation with the role’s demands and applicants’ qualifications. Recommendation: Skip this role if you’re overqualified or non-Hispanic. Better opportunities with fair pay are out there.

      Interview questions [1]

      Question 1

      Situational questions “Describe a time”
      Answer question

      Customer Support Specialist Interview

      Mar 18, 2024
      Anonymous Interview Candidate
      Ciudad de Mexico
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Samsara (Ciudad de Mexico) in Mar 2024

      Interview

      Te piden escoger en un calendario las tres opciones de horario que se te acomode y posterior te confirman con la invitación en zoom. Posterior la primer entrevista es muy agradable te explican todo sobre la empresa y de lo que buscan y lo que se hace en la posición, en esta entrevista desde el inicio empiezan a calificar tu nivel de ingles.

      Interview questions [1]

      Question 1

      Algo que hayas hecho por un cliente que fuera mas allá de tus limitaciones
      Answer question

      Samsara interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at Samsara with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 50.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 13 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Samsara overall takes an average of 24 days.
      • Common stages of the interview process at Samsara as a Customer Support Specialist according to 3 Glassdoor interviews include:

        One on one interview:  29%

        Skills test:  29%

        Background check:  14%

        Personality test:  14%

        Presentation:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(147) ;
        2. Account Development Representative(144) ;
        3. Senior Account Executive(62) ;
        4. Software Engineer(47) ;
        5. Mid Market Account Executive(37) ;
        6. Sales(37) ;
        7. Sales Engineer(27) ;
        8. Recruiter(23) ;
        9. Technical Support Engineer(18) ;
        10. Technical Support Specialist(17) ;
        11. Commercial Account Executive(16) ;
        12. Senior Software Engineer(15) ;
        13. Manager(14) ;
        14. Director(12) ;
        15. Enterprise Account Executive(12) .


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