I was genuinely excited about this opportunity and spent several days preparing reading the company’s 10-K, researching competitors, and identifying how Sales Operations could drive strategic impact. Unfortunately, the interview process was disappointing. The recruiter cancelled our initial call just five minutes before it was scheduled, which immediately made the process feel disorganized and low-priority. When the interview was finally rescheduled, it felt robotic and impersonal likely due to their use of an AI interview tool called hire bright (which you can opt out of). The conversation focused almost entirely on change management. While relevant, this is a unique and narrow aspect of Sales Ops, which led me to believe the role was poorly scoped and lacked internal clarity. To top it off, I received a generic rejection email at 12:00 AM on the 4th of July a national holiday. That timing felt inconsiderate and tone deaf, (I’m a US Veteran) it stung to get it on that day, especially after all the prep and effort on my end. Overall, the process lacked structure, communication, and a basic sense of professionalism. Candidates deserve better.

I got to the second stage which was a task. After submitting the task which took hours to complete I received an automated email saying they were moving forward with different candidates. Very disappointing that they can’t even take a couple minutes to send a personal email and shows that they don’t really value people’s time. Talent team should take a look at their process.