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      Samsonite

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      Customer Serice Representative Interview

      Jun 24, 2023
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 6 days. I interviewed at Samsonite (Jacksonville, FL) in Jun 2023

      Interview

      Was short, maybe 15 minutes. It felt a little rushed. I am not a long talker but I felt like I was being a bit cut off at the end of the each answer. Didn’t bother me, just something I noticed. The two interviewers seemed upfront and honest about what to expect and their concerns with hiring. It went well and I didn’t feel uncomfortable at all talking to them.

      Interview questions [1]

      Question 1

      Tell me how you handle escalated situations and how do you react to an upset customer?
      Answer question

      Samsonite interviews FAQs

      • Customer Serice Representative applicants have rated the interview process at Samsonite with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Serice Representative roles take an average of 6 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Samsonite overall takes an average of 10 days.
      • Common stages of the interview process at Samsonite as a Customer Serice Representative according to 1 Glassdoor interviews include:

        Background check:  25%

        Group panel interview:  25%

        Drug test:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(25) ;
        2. Store Manager(20) ;
        3. Sales Assistant(18) ;
        4. Vendedor(14) ;
        5. Manager(12) ;
        6. Sales Advisor(9) ;
        7. Gerente(8) ;
        8. Supervisor(8) ;
        9. Designer(7) ;
        10. Retail Sales Associate(7) ;
        11. Assistant Manager(6) ;
        12. Part Time Sales Associate(6) ;
        13. Vendedor Comercial(6) ;
        14. Sales Supervisor(5) ;
        15. Intern(4) .


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      Jobs at Samsonite

      1 jobs in United States
      Store Manager
      Rehoboth Beach, DE
      ·
      $43K - $60K /yr
      (Employer provided)
      View job
      View all Customer Serice Representative Jobs