Customer Service Representative (CSR) applicants have rated the interview process at SanMar with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SanMar overall takes an average of 18 days.
Common stages of the interview process at SanMar as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
One on one interview: 29%
Background check: 29%
Personality test: 14%
Skills test: 14%
Phone interview: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at SanMar in May 2025
Interview
There was a three step interview process- an initial interview video chat, skills assessment, and final interview video chat. Meetings were with an actual person and they asked questions relevant to my resume and skills.
Interview questions [1]
Question 1
What was a customer interaction in which you felt like you really helped the customer?
I applied online. The process took 1 week. I interviewed at SanMar (Jacksonville, FL) in Aug 2021
Interview
Interview process was fairly simple. STAR method was used and I received an offer shortly after my interview with the recruiter. She was very nice and personable, which made it easy for me to be comfortable.
Interview questions [1]
Question 1
Tell me about a difficult situation you had with a customer and how did you overcome it.