I applied online. I interviewed at Santander in Aug 2016
Interview
Applied online
Telephone interview
Assessment day (lasts 3 hours long)- face to face interview, roleplay, numerical assessment
Only annoying part was that the team managers interviewing you hadnt bothered reading your CV. Good thing was that they did give you useful feedback for future job interviews.
Interview questions [1]
Question 1
What do see yourself in Five years?
Give a time when you had to deal with a difficult customer
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service