The interview was completely virtual through zoom and a very easy experience! Straight to the point and less stress than an in person interview. Overall a good experience and wouldn't mind having another zoom type interview again.
Interview questions [1]
Question 1
Do you have any previous customer service experience that impacted you greatly?
I interviewed at Santander (Lisbon, Lisbon District)
Interview
was okay, the interviewer was nice and professional, it lasted for about 30 mins but i havent heard back from them and nor the email to inform me the result as well
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview
Customer Service Representative applicants have rated the interview process at Santander with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 10 Glassdoor interviews include:
Phone interview: 27%
Drug test: 27%
One on one interview: 27%
Skills test: 13%
Background check: 7%
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