It was very straightforward they just asked competency based questions.The managers want to make sure that you are able to deal with all types of customers and you are are open to learning the new process that are implemented. They might ask you to demonstrate how you deal with tough customers.
Interview questions [1]
Question 1
Competency questions: -Dealing with tough customers -Time when you went over and beyond for a customer.
I interviewed at Santander (Lisbon, Lisbon District)
Interview
was okay, the interviewer was nice and professional, it lasted for about 30 mins but i havent heard back from them and nor the email to inform me the result as well
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview