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      SecurityScorecard

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      Customer Success Manager Interview

      Dec 7, 2017
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at SecurityScorecard (New York, NY)

      Interview

      First call with recruiter than invited in to the office for a 4 hour interview. This process with the company was completely disastrous on the recruiting side of things. First off, the person that scheduled my interview was different than the original recruiter which is fine. The issue I had is the constant pushing out of the dates. I finally contacted her several times and we reached an in person. I rated this as a negative because of how unprofessional and inexperienced I could tell the recruiting team was. I met with the vp of customer success as well as a CSM. The conversations were descent and a bit informative. Yet, I think the company is just posting the job instead of actually looking to fill the role. I thought it was me until I received 3 offer soon after. There is definitely a space for the product. Yet, I’ll have to honestly say that I’m glad I moved on with another company. FYI, I never heard back from the company even after contacting them 2 weeks after while interviewing through rounds at other companies. Hopefully this improves, and hopefully they read the comments. This is a honest one.

      Interview questions [3]

      Question 1

      What would be a reason I shouldn’t hire you?
      1 Answer

      Question 2

      What was the MRC of your accounts at your past company?
      Answer question

      Question 3

      Other behavioral questions. If you’re invited in. Be prepared to stay for a while. Rest , sleep
      Answer question
      6
      avatar
      SecurityScorecard response
      8y
      Thank you for being so honest, yet also gentle, about this review. This is one of the few I feel is shared with the intention of education of things we can improve- which I really appreciate. Our Recruiting team is working hard to clean up our processes that result in the negative experience you had and will continue to do so. PS- we are thrilled to hear you landed another role- we wish you all the best.

      Other Customer Success Manager Interview Reviews for SecurityScorecard

      Customer Success Manager Interview

      Mar 17, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at SecurityScorecard

      Interview

      Process was arduous and took months. Applied at the beginning of December 2025 and didn't receive an answer until almost March. Had to do a personality assessment, and was left hanging between interviews for weeks at a time. Was supposed to have 3 interviews one day - 2 out of the 3 were cancelled due to last-minute conflicts by the interviewers. Took several weeks to get them back on the calendar. After my final interview, everything just went dark. Besides scheduling, I really didn't hear from my recruiter at all. No check ins, no status updates, no apologies for delays, nothing, just radio silence most of those 3 months. In the end, I didn't even get actual feedback, just an auto-generated, "please give us feedback on the process" that I received 4 weeks after my last interview. Interviewers generally were good, but when speaking with the Head of HR, I felt like I was in an interrogation.

      Interview questions [2]

      Question 1

      What is your greatest strength? Your greatest weakness?
      Answer question

      Question 2

      Why do you want to work at SecurityScorecard?/How did you find us?
      Answer question

      Customer Success Manager Interview

      May 5, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SecurityScorecard

      Interview

      The interview process is dragged out. Interview, after interview, after interview, taking up your time with no insight on what’s next. Honestly one of the interviewers kinda hinted at the job being hectic and the reviews on here might be true. I probably dodged a bullet.

      Interview questions [1]

      Question 1

      Describe how you handle a difficult customer/account.
      Answer question
      1

      Customer Success Manager Interview

      Sep 30, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SecurityScorecard in May 2025

      Interview

      I got a message from the recruiter, followed by an interview with the manager, then with HR, then 2 more leadership interviews. There was no formal presentation. It was a fairly straightforward interview process.

      Interview questions [1]

      Question 1

      How do you identify risk within an account?
      Answer question