Dear Sender, First, thank you for this very valuable constructive feedback! We’d like to sincerely apologize for the sudden role change—this situation is by no means standard practice for us. We will make sure this does not happen again. Additionally, we deeply regret the issues you experienced with the communication style of one of our Sales leaders. This isn’t how we strive to operate and, as already mentioned, we will use your feedback to make the necessary improvements. Yours, the Semrush Team