Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: ServiceNow reviews | ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow conversations
      ServiceNow interviewsServiceNow Head of Operational Excellence interviewsServiceNow interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Head of Operational Excellence Interview

      Mar 28, 2019
      Anonymous Interview Candidate
      Santa Clara, CA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at ServiceNow (Santa Clara, CA) in Jan 2019

      Interview

      Applied online and a recruiter responded to setup time for a phone screen. Our conversation was the standard phone screen questions. The recruiter outlined her process and mentioned she would respond with any next steps in a week, and if not, to please reach out. A week passed a no update, so I reached out to the recruiter as she had suggested. Her response was that the Hiring Manager was sick and to give her another week. Well, this went on for week - no update and when I asked for an update, a new reason was given - Hiring Manager was traveling, Hiring Manager was sick, etc. Finally after weeks, the recruiter said Hiring Manager was prioritizing local candidates. And I still don't know the actual status of my candidacy. While I agree with the preference to start with local candidates, more transparency and decisive communication would go a long way from the candidate perspective. As recruiting is often the first face of a company with candidates, a poor experience can leave a poor impression of the company.

      Interview questions [1]

      Question 1

      What experiences from your background do you think will be applicable to this role?
      Answer question
      1