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      Technical Support Engineer Interview

      Jul 25, 2025
      Anonymous Interview Candidate
      Hyderābād
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 5 days. I interviewed at ServiceNow (Hyderābād) in Sep 2024

      Interview

      it went well, asked technical and managerial and HR related questions Technical questions related to the scripts, processes, system maintenance managerial questions like why you want to join? are you okay with the shifs? when can you join?

      Interview questions [1]

      Question 1

      why you want to join in this role and company?
      Answer question

      Other Technical Support Engineer Interview Reviews for ServiceNow

      Technical Support Engineer Interview

      Jan 15, 2026
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at ServiceNow (Orlando, FL)

      Interview

      it was 3 round first being the behavioral, then the technical questions where you go over each of the aspects of code for frontend, another interview on how you would handle some cases prioritization and stuff.

      Interview questions [1]

      Question 1

      how would you handle priorities?
      Answer question

      Technical Support Engineer Interview

      Dec 22, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ServiceNow

      Interview

      Both times interviewers did not show up, third time they were 20 minutes late to a 30 minute interview. Horrible experience, especially when you prepare for the interview only to have the team consistently no show.

      Interview questions [1]

      Question 1

      Basic understanding of CSS, JS, HTML
      Answer question

      Technical Support Engineer Interview

      Sep 23, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ServiceNow

      Interview

      It's really a disappointed experience and totally waste of time. I did some search and find out they just want to hire contractors, not permanent employees, also they have a preference to candidates from a specific country, which is unfair to other candidates. And just like what other reviews said, if they want you then they will response really quick, if they don't want you then they will ghost you and not update their system, so you won't have any feedback. I don't know it's the company's problem or the team's problem, but I won't apply for ServiceNow positions anymore, really disrespect to candidates.

      Interview questions [1]

      Question 1

      General questions about my experiences.
      Answer question
      2

      ServiceNow interviews FAQs

      • Technical Support Engineer applicants have rated the interview process at ServiceNow with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 51.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Engineer roles take an average of 32 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at ServiceNow overall takes an average of 28 days.
      • Common stages of the interview process at ServiceNow as a Technical Support Engineer according to 29 Glassdoor interviews include:

        Group panel interview:  18%

        Phone interview:  18%

        One on one interview:  14%

        Skills test:  12%

        Presentation:  11%

        Personality test:  10%

        Background check:  8%

        IQ intelligence test:  6%

        Other:  1%

        Drug test:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(382) ;
        2. Senior Software Engineer(210) ;
        3. Staff Software Engineer(116) ;
        4. Technical Support Engineer(111) ;
        5. Account Executive(109) ;
        6. Solution Consultant(106) ;
        7. Associate Software Engineer(95) ;
        8. Director(92) ;
        9. Sales Development Representative (SDR)(81) ;
        10. Advisory Solution Consultant(80) ;
        11. Senior Technical Support Engineer(77) ;
        12. Manager(69) ;
        13. Senior Manager(66) ;
        14. Solutions Consultant(61) ;
        15. Sales(47) .


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