it was very smooth, the process took about 3 weeks, the recruiter was so friendly and helpful, I really enjoyed the process. Highly recommend this employer to start your carrier in customer operations
I applied through a staffing agency. I interviewed at Shell (Johannesburg) in Apr 2021
Interview
Very situation based. You will have to talk about different situations you've faced at work and use specific examples to make your answer more powerful. Use the STAR method and you got it!
The first stage was a phone interview to ask about your job experiences and your reason for applying to the company. After you have passed the interview, they will schedule a face-to-face interview with you. It was a pleasant experience in general. They are very professional and friendly.
Customer Operations Specialist applicants have rated the interview process at Shell with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Operations Specialist roles take an average of 14 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Shell overall takes an average of 35 days.
Common stages of the interview process at Shell as a Customer Operations Specialist according to 6 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Drug test: 14%
Presentation: 14%
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