I applied through their website and answered their questionnaires, around 8-12 hours later I received an email asking me to book a Skype interview where you basically talked about your life and experiences. The interviewer was very kind, although I was nervous adding humour helped make me feel less stressed and more comfortable, the interview was around 30 minutes. I was told I would be moving on to the Gauntlet test which I had to do 30 minutes after my first interview. For the Gauntlet test I had to do a live chat while helping your "coworker," answer a phone call, and then answer an email. They mainly tested if you were personable, showed actual interest in helping the merchant, and if you were resourceful and were able to find the answers using their Shopify Resource page. Each part was timed and it was very intense as you have no actual training in their product. I received an offer email 3 days later.