Guest Service Representative applicants have rated the interview process at Shore Lodge with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
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Straightforward phone call with the hiring manager, asked about any previous service experience, mostly felt like a conversation to get a feel for personality/fit. Went over day-to-day responsibilities. Positive and refreshing experience overall.
Interview questions [1]
Question 1
How do you deal with guests/customers that are unhappy with the level of service they received?