I applied online. The process took 6 weeks. I interviewed at Shutterfly (Fort Mill, SC) in Mar 2015
Interview
First interview was a phone interview, then if you pass that you go to their hiring agency and take a test on a computer. (Mine had a ton of glitches on the questions). You have to score an 80 or higher in order to go to the next interview which is an in person interview.
Interview questions [1]
Question 1
In three words, how would you describe yourself? What is the difference between a search engine and a web browser? What is your availability and if I was willing to work 12 - 14 hour days? Have I ever had any felonies/ misdemeanors? Have I ever used live chat/ email to respond to customers? The test at the hiring agency was 50 questions - most multiple choice. However, a lot of the questions were "check all that apply". So, some were a little tricky to answer. I had to construct an email as well as take a typing test.
I applied online. The process took 2 weeks. I interviewed at Shutterfly (Phoenix, AZ) in Aug 2023
Interview
My interview was telephonically, and the interviewer was very kind and gave me all the details of the position related to a customer service agent. I felt very comfortable and the interview went very smoothly. She told me that I was just at the vet the following day, which I did receive an email stating that I could work remotely from home.
Very straight to the point. Easy interview. 2 rounds. Had to also take a computer skills test. One. On one interview then a small group interview with 3 people. Just dress nice and be yourself
I applied online. The process took 2 days. I interviewed at Shutterfly (Tempe, AZ) in Oct 2015
Interview
I started with a computer skills test. Once I passed that, my interview was scheduled. Each supervisor asked a series of questions. Once the interviews were over, a phone screen was done to assess soft skills.
Interview questions [1]
Question 1
What was a difficult experience in customer service you dealt with in the past? How did you handle it?
Customer Service Representative applicants have rated the interview process at Shutterfly with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 51.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Shutterfly overall takes an average of 27 days.
Common stages of the interview process at Shutterfly as a Customer Service Representative according to 14 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 20%
Skills test: 18%
Background check: 15%
Drug test: 5%
Personality test: 5%
Presentation: 5%
Other: 5%
Group panel interview: 3%
IQ intelligence test: 3%
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