The interview process is three steps in the same day. The first they set you up with a computer and have you take a test. It is a test to challenge your knowledge of what you would do if a certain problem arrises when talking to a customer. It is mostly multiple choice with only a few written responses. The test also consists of a typing speed and accuracy test. After you pass the test they send you into a different room to be individually interviewed by someone one on one. After that if they like you they will send you to a small room with a phone. They give you a double sided paper that has two different customer account information on it. You will get two mock phone calls as if it is those customers calling you. One is a general information phone call and the other is an angry customer. They will also have you fill out different documents with tax information and other agreements on a computer before they let you go. Plan to be there longer than your average interview.