Is it hard to get hired as a Customer Service Representative at SilverRock?

Customer Service Representative applicants have rated the interview process at SilverRock with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 54.6% positive. This is according to Glassdoor user ratings.

Where can I find SilverRock interview experiences by job title?

Claims Adjuster (18) ; Customer Service Representative (11) ; Manager (3) ; Claims Adjuster 2 (2) ; Customer Service Representative (CSR) (2)

SilverRock Customer Service Representative Interview Questions

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SilverRock

Interviews

Customer Service Representative Interview

Jun 23, 2017

Anonymous Interview Candidate

Declined offer

Negative experience

Easy interview

Application

I applied online. I interviewed at SilverRock (Mesa, AZ) in Jun 2017

Interview

This was the by far the strangest interview I have ever had in my life. 2 young guys, one had never done an interview and it showed. He was immature. Bizarre is all I can say.

Interview questions [1]

Question 1

Can you take feedback and give feedback to managers (Seniors) Do use empathy or sympathy with a customer.

Answer question

Other Customer Service Representative Interview Reviews for SilverRock

Customer Service Representative Interview

Dec 10, 2022

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at SilverRock

Interview

Recruiters were very helpful in the process. You start with a phone interview and then meet with department managers for another interview. You hear back pretty quickly if you get the job.

Interview questions [1]

Question 1

How do I handle hard no conversations?

Answer question

SilverRock response

We're SO happy to hear you had a great experience interviewing with us! And, of course, congratulations on the offer and welcome to the family! We hope your experience working with us is just as great as your interview experience! Thank you for sharing your feedback.

Customer Service Representative Interview

Dec 19, 2020

Anonymous Interview Candidate

Declined offer

Neutral experience

Easy interview

Application

I applied online. I interviewed at SilverRock (Mesa, AZ) in Jan 2018

Interview

It was a banal process to go through and it did not seem worth the time or effort to show up for this one. I would pass if you are considering

Interview questions [1]

Question 1

Tell me about a time you had a difficult customer

1 Answer

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