I applied through a staffing agency. I interviewed at SimpliSafe (Boston, MA) in Jan 2017
Interview
Two major steps in process. First you must pass a large group interview. Then, you are in a "40 hour interview" which means they closely observe your performance for a week.
I applied through a staffing agency. The process took 6 days. I interviewed at SimpliSafe (Boston, MA) in May 2016
Interview
During the interview Dave asked me a few questions about my experience in customer service and why I was interested in working at SimpliSafe. It was pretty relaxed. I also asked some questions about the company. After the initial interview I was asked to do a sample email response.
Customer Support Representative applicants have rated the interview process at SimpliSafe with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 43.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Representative roles take an average of 6 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SimpliSafe overall takes an average of 24 days.
Common stages of the interview process at SimpliSafe as a Customer Support Representative according to 2 Glassdoor interviews include:
Group panel interview: 33%
Background check: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -