Sixt Customer Service Agent interview questions

I was referred by an employee and was called for a Skype interview 2 days after applying online. The digital interview wasn't too bad, the recruiter asked me general interview questions about my personal work experience. After that, she called me back 2 days later that she wanted to move forward with the CSA position instead of the admin position I originally applied for and set up an in-person interview. My in-person interview was with the branch Mgr and regional sales Mgr and it was much more intense than the first one. We started with general interview questions and getting to know me then about 1 hr later, we ended off at multiple role plays. They literally did not write anything down the whole time and was just throwing out question after question, but they were very interactive and easy to talk to.