I applied online. The process took 2 weeks. I interviewed at SkinSpirit (Palo Alto, CA) in Mar 2019
Interview
Pretty straight forward interview process. Got a call to set up a phone interview and then had to do a second in-person interview at their headquarters . They really like a background or specialization in customer service, I didn't have admin assistant or much receptionist experience but I was really great at customer service and a quick learner
Interview questions [1]
Question 1
What would you do in a scenario where the customer is extremely dissatisfied with her service or product?
Interview process was fairly simple and the hiring manager reached out to me within a few days of applying. First process is done with recruiter through zoom then in person with the general manager of the clinic, then decision will be made afterwards.
Interview questions [1]
Question 1
How do you handle stress or pressure?
Tell me about a time you faced a difficult customer
Applied and had an interview a few days later with a recruiter, a few days later with the clinic manager and went in person to meet the assistant managers. Received a phone call a few days later that they wanted to hire me for full time instead of part time. It took a couple of weeks to complete paperwork and background check from HR and to hear back on a start date.
Client Care Coordinator applicants have rated the interview process at SkinSpirit with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Care Coordinator roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at SkinSpirit overall takes an average of 41 days.
Common stages of the interview process at SkinSpirit as a Client Care Coordinator according to 3 Glassdoor interviews include:
Background check: 20%
Phone interview: 20%
Drug test: 20%
Presentation: 20%
One on one interview: 20%
Here are the most commonly searched roles for interview reports -