I applied online. The process took 4 weeks. I interviewed at Slack (Vancouver, BC) in Aug 2022
Interview
The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!
I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Chicago, IL) in Jul 2022
Interview
The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.
Interview questions [1]
Question 1
Tell me about a time you handled a difficult customer and what was the outcome?
I applied online. I interviewed at Slack (Dublin, Dublin)
Interview
Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.
Customer Experience Agent applicants have rated the interview process at Slack with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 53.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Agent roles take an average of 31 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at Slack overall takes an average of 28 days.
Common stages of the interview process at Slack as a Customer Experience Agent according to 21 Glassdoor interviews include:
Phone interview: 26%
Drug test: 18%
Presentation: 17%
Group panel interview: 14%
One on one interview: 14%
Background check: 4%
Skills test: 3%
IQ intelligence test: 3%
Other: 1%
Personality test: 1%
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