First, I had a phone interview process to see if I qualified for the next interview. I had another interview with one of the hiring managers and 3 interviews with customer service lead workers. It was the most unbelievable interview I had every experienced. One of the interviewers kept watching the clock and asking questions continously about irate customer. There was all negative questions pertaining to customer service nothing positive. One of the other lead worker was asking me questions about the company I was currently working for, nothing that pertained to the position. Third lead worker in customer service question me on the same as the first. They all came into the interview with a script. They focused on all the problems that were faced with each other rather than the customers. If you made it through that process, then you had to interview with 2 more hiring managers. That was a nightmare. It was really unbelievable. I felt like the people I was interviewed by judged me before they even interviewed. The team felt like my answers were weak.