Customer Service Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 59 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 32%
Phone interview: 13%
Background check: 13%
Presentation: 11%
Drug test: 10%
Skills test: 8%
One on one interview: 5%
IQ intelligence test: 5%
Other: 4%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Social Security Administration in Apr 2016
Interview
You will have to face a panel of five hiring agents. My interview started at 2:30 and did not end until 4:30. I would advise you to have some customer service experience. They asked a lot of questions and took lots of notes. Make sure you dress professional, are on time, and you provide them with all the requested documents before the interview.
Interview questions [1]
Question 1
Tell us about your most difficult customer service experience and how did you overcome it.
Be prepared to read from a section related to SS and answer scenario questions.
I applied online. I interviewed at Social Security Administration
Interview
I went through the bilingual interview. There was 3 people in my interview. They did the behavioral questions. I also got an additional interview translating something from English to Spanish. Pretty simple and straight forward.
Applied and interviewed with two people then did extensive background paperwork. The interview process was to the point and not too complicated. The interview process to hire took maybe a couple of weeks or so.
I applied online. The process took 4 weeks. I interviewed at Social Security Administration (Kansas City, MO)
Interview
The interview was a phone interview with one interviewer and it took about 45 minutes with maybe ten to fifteen questions. It was fairly easy and the interviewer was nice.
Interview questions [1]
Question 1
How does your work experience make you qualified for this position?