Customer Service Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 59 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 32%
Background check: 13%
Phone interview: 13%
Presentation: 11%
Drug test: 10%
Skills test: 8%
IQ intelligence test: 5%
One on one interview: 5%
Other: 4%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Social Security Administration in May 2020
Interview
Applied and recieved an email a month later for a phone interview. The interview was 2 hours and asked very similar, long winded questions. They took around 15 seconds on mute to discuss my answers. Used the STAR method, but was still cut off. Unfortunately, it felt like I was being hounded for answers and like my answers werent good enough. Not expecting a call back.
I applied online. I interviewed at Social Security Administration
Interview
I went through the bilingual interview. There was 3 people in my interview. They did the behavioral questions. I also got an additional interview translating something from English to Spanish. Pretty simple and straight forward.
Applied and interviewed with two people then did extensive background paperwork. The interview process was to the point and not too complicated. The interview process to hire took maybe a couple of weeks or so.
I applied online. The process took 4 weeks. I interviewed at Social Security Administration (Kansas City, MO)
Interview
The interview was a phone interview with one interviewer and it took about 45 minutes with maybe ten to fifteen questions. It was fairly easy and the interviewer was nice.
Interview questions [1]
Question 1
How does your work experience make you qualified for this position?