Customer Service Representative applicants have rated the interview process at Social Security Administration with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 59 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Social Security Administration overall takes an average of 53 days.
Common stages of the interview process at Social Security Administration as a Customer Service Representative according to 64 Glassdoor interviews include:
Group panel interview: 32%
Background check: 13%
Phone interview: 13%
Presentation: 11%
Drug test: 10%
Skills test: 8%
One on one interview: 5%
IQ intelligence test: 5%
Other: 4%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 months. I interviewed at Social Security Administration (San Diego, CA) in Jul 2015
Interview
I was called for my first interview from a private number. The interview was standard and not unlike a common interview and lasted about 30 minutes. They then called me for a second interview a week later. The second interview was at a different office with 3 area managers, the interview was more detailed and lasted about an hour. It was a 3 panel interview and quite intense. At the end they looked at each other and excused themselves for about 15 minutes. They came back with instructions for a background check and fingerprinting. After about 2 months of waiting, I gave up. But they called me out of nowhere at the end of the (government) fiscal year and asked me to start the last monday of september.
Interview questions [1]
Question 1
If someone came in and said they will be disabled for 9 months and they want to file for benefits, what would you tell them?
I applied online. I interviewed at Social Security Administration
Interview
I went through the bilingual interview. There was 3 people in my interview. They did the behavioral questions. I also got an additional interview translating something from English to Spanish. Pretty simple and straight forward.
Applied and interviewed with two people then did extensive background paperwork. The interview process was to the point and not too complicated. The interview process to hire took maybe a couple of weeks or so.
I applied online. The process took 4 weeks. I interviewed at Social Security Administration (Kansas City, MO)
Interview
The interview was a phone interview with one interviewer and it took about 45 minutes with maybe ten to fifteen questions. It was fairly easy and the interviewer was nice.
Interview questions [1]
Question 1
How does your work experience make you qualified for this position?