I applied online. The process took 4 weeks. I interviewed at Southern Company (Naperville, IL) in May 2018
Interview
Orginally applied and interviewed for Nicor Gas January 2017. Passed online test got a call a couple of days later to come in to interview with call center supervisiors. They seem like they were very interested and I fealt good as I left the office. Got an email about a week later stating that I was not chosen to move forward in the process. Applied a second time after company switched over to Southern Comapny gas April 2018 just to see what happened and got an email saying to take the online test. Took it still not having high hopes then got a call for a phone interview. Phone interview went great then got asked to come in for an in person interview. Faitly quick interview only six questions. 2 weeks later got a call saying that I was chosen to move forward in the process and to submit a backgroung and drug test within 2 days!
Interview questions [1]
Question 1
Name a time you had to adapt to change. How did you handle it.
Name a time you dealt with a difficult customer.
I applied online. I interviewed at Southern Company
Interview
HR called. Asked basic questions-HS graduate? Set up phone interview with supervisor.
Supervisor called at agreed time and talked 10 minutes or so. Asked basic questions. Do you know much about Southern Company? How have you dealt with a difficult customer?
Customer Care Specialist applicants have rated the interview process at Southern Company with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Specialist roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Southern Company overall takes an average of 30 days.
Common stages of the interview process at Southern Company as a Customer Care Specialist according to 2 Glassdoor interviews include:
Presentation: 17%
Group panel interview: 17%
Phone interview: 17%
Drug test: 17%
Skills test: 17%
One on one interview: 17%
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