Customer Care Representative applicants have rated the interview process at Southwest Airlines with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 42 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Customer Care Representative according to 9 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 22%
Background check: 17%
Drug test: 17%
Presentation: 4%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Southwest Airlines
Interview
Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines
Interview questions [1]
Question 1
I expected to give details of my job history but instead it was more of a personality review..
I applied online. The process took 6 months. I interviewed at Southwest Airlines (Chicago, IL) in Jun 2016
Interview
EASY - Typical questions as listed prior. The worst recruitment ever - applied online in April, over the phone interview in early June, face to face interview in late June was told after 2-4 week background check I would start my training late August. After sending the same info over and over again to 4 different ppl at SW and another company Sterling (background checks). I called and asked for the status of my background check. I later received an email stating I had passed my background and I can start training in October for $13.10 an hour. has been the worst and longest plius manipulating expierence ever. I spent time going back and forth, countless faxes and emails for Half a year spent on chasing a entry level job for $13.10!!!!!!!!!!!!!!!!!!!!!
I applied online. I interviewed at Southwest Airlines (Atlanta, GA) in Nov 2014
Interview
Applied online by submitting my resume. About a week later I was invited to complete an online application if I was still interested providing my ten year work history. Two days later I got a call for a phone interview. I declined to move forward has the recruiter mentioned I would have to travel to Dallas for five weeks to complete training. I was unaware training would be out of state.