I applied online. The process took 2 months. I interviewed at Southwest Airlines in Mar 2018
Interview
Easy and comfortable . The overall process was two months long but it was well worth the wait. Let your personality shine since they can teach anyone how to do a job, they care more about the individual
The interview process was effective and quick. I was able to ask questions and find out more information, my first interview was by phone and then they followed up with a group Microsoft office call with two managers and hr
It was fairly easy they asked STAR method related questions. Know about the history of SWA and showcase your customer service skills. Just prepare as much as you can it will be great
Customer Relations applicants have rated the interview process at Southwest Airlines with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relations roles take an average of 60 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Customer Relations according to 3 Glassdoor interviews include:
Drug test: 33%
Skills test: 33%
Phone interview: 33%
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