I applied online. The process took 3 months. I interviewed at Southwest Airlines in Dec 2021
Interview
I had a phone interview in Dec 2021. Initially, the Recruiter was nice. Star questions - "Why I want to work for Southwest?" The interview was about 25 minutes. By the time we were finished and I asked one or two questions, her personality changed. She couldn't, or didn't want to answer specific questions I had regarding the Flight Attendant position (which turned me off). You want me to be enthusiastic, but you're not. I'm interviewing you too. Her attitude told me that I wasn't moving forward.
But honestly, I really didn't care because Southwest was not my dream airline. I applied simply because the position was opened. Maybe that came across in my interview. I think if it had been the airline I really wanted to work for - I would have had better results. Recruiters can tell if you are passionate.
Interview questions [1]
Question 1
Why I would be a good flight attendant for Southwest? Why we should hire you? Name something you wouldn't like about being a flight attendant.
Application, ODVI, F2F. All pretty straightforward, emphasize safety and customer service. If they like you, youll get moved onto F2F round. Practice STAR Method and be comfortable talking in front of a camera
Interview questions [1]
Question 1
Why do you want to be a Flight Attendant/Southwest?
Tell me about a time where you went above and beyond for a customer:
What draws you to Southwest?
I applied online. I interviewed at Southwest Airlines (Dallas, TX) in Jul 2026
Interview
The in person interview was a wonderful experience to me. I’ve interviewed with Delta and American for flight attendant and I can honestly say, I didn’t feel at ease with them like I did with Southwest. Because of this, I was able to relax. They made me feel like I was talking to a friend or family member. I felt very comfortable.
I applied online. I interviewed at Southwest Airlines (Houston, TX)
Interview
The interview was on zoom in 2022. It was with a recruiter and flight attendant. They were very nice and made me feel so comfortable throughout the process. The whole interview took around 30 minutes.
Flight Attendant applicants have rated the interview process at Southwest Airlines with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 150 days to get hired, when considering 416 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Flight Attendant according to 416 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 15%
Drug test: 13%
Background check: 12%
Group panel interview: 11%
Skills test: 9%
Presentation: 5%
Personality test: 4%
Other: 2%
IQ intelligence test: 2%
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