Part Time Customer Service Agent applicants have rated the interview process at Southwest Airlines with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Part Time Customer Service Agent roles take an average of 12 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Part Time Customer Service Agent according to 2 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 17%
One on one interview: 17%
Background check: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Southwest Airlines (Omaha, NE) in Mar 2015
Interview
I applied online. I was contacted and scheduled for a phone interview. The phone interview went fine, mostly questions about my past experience. I was then set up for a face-to-face interview with a Human Resource interviewer and the manager. I thought the interview went well but I was not offered a job. In all honesty I think my age (55) and being slightly overweight (size 14) is why I was rejected.
Interview questions [1]
Question 1
If you are working with someone who is in a bad mood what would you do to try to change their attitude?
I applied online. The process took 3 days. I interviewed at Southwest Airlines (Fort Lauderdale, FL) in Nov 2016
Interview
Got a phone call to schedule a phone interview. I was scheduled a week later. The phone interview went great lasted about 15 minutes. Went over the job description and didn't really ask a lot of questions. A week later got a phone call for the f2f interview.